How do I use Elance Call?

Elance Call is an easy and immediate way to talk with service providers on Elance. 

Key Benefits 

• You can connect instantly with providers and conduct interviews, find out their availability and discuss job needs.
• This feature is free to all registered Elance buyers, who have authenticated the credit card used in the $10 deposit or have made a payment to a provider, and service providers who are not on a Basic Membership plan.   
• When the call is made with the provider, your phone number remains private and undisclosed. Whether you want to share your contact info with the provider is completely up to you.

How does it work?

• You can start an Elance Call with any service provider from their bid or provider profile.
• To start a conversation from the provider's profile, click the 'Contact Me' button on the profile and select the 'Elance Call' tab.  To start a conversation from the job page, click the 'Call' icon on the far right of the bid.  If you have not logged in, you will be prompted to sign in before starting a conversation.
• Once signed in, instructions to start the call will be shown on the 'Elance Call' tab.  The call happens by connecting the phone number of the two parties. 
• Enter your phone number into the entry field and click the 'Call' button. The system will call you first and then connect you with the provider.
• The call is made to the phone number specified by the provider on their profile.

• You will see a status message on the page to let you know whether the call is going through successfully.

NOTE: Connecting with Elance providers requires you to be a registered user of Elance.  This shows a level of interest and seriousness to the provider and contributes towards quality interactions between buyers and providers.

 

PHONE NUMBER FORMAT:  If you are in the U.S. or Canada:  Enter your 3 digit area code - seven digit phone number.  (e.g. 650-555-1212).  Do not enter a "1" before the area code.

For all other countries: Enter + your Country code - city code (if appropriate) - phone number.  (e.g. For India: +91-120-43300500; For UK: +44-1594-564133).  The plus "+" symbol is required for non-U.S. or Canadian phone numbers.

 

Elance has partnered with RingCentral to bring you Elance Call.  RingCentral provides a professional, intuitive and automated call routing platform to allow you to answer on any phone or PC, instantly configure custom answering rules online, and setup professional, personalized greetings. For more details, click here.